Privacy Policy

Indevor Water Privacy Policy

Last Amended: November 4, 2025

1. Introduction

Welcome to Indevor Water (“we”, “our”, “us”). We are a subsidiary of Indevor Estates Limited and part of the Indevor Group of Companies.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.indevorwater.co.uk or contact us directly.

By using our website or our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Indevor Water provides:

Effective Wastewater Services to household customers.
Auto-adoption Sewer Network Solutions to developers.

Contact Details:

Address: 9 Riverside, Waters Meeting Road, Bolton, BL1 8TU
Telephone: 0333 023 3117
Email: info@indevorwater.co.uk
Website: www.indevorwater.co.uk

3. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide to us:

Name, address, and contact details (including phone number and email address)
Account information (for household wastewater customers)
Details of property developments (for developer clients)
Payment and billing information
Any correspondence or enquiries you send us

b) Information we collect automatically:

Technical information (e.g., IP address, browser type, operating system)
Details of your visits to our website (pages visited, time spent, and referring websites)

4. How We Use Your Information

We use your information to:

Provide and manage wastewater services and developer network solutions
Communicate with you about your account or enquiries
Process payments and maintain billing records
Comply with our legal and regulatory obligations
Improve our website and services
Send service-related updates or notices

We will only use your personal data where the law allows us to, including:

To perform a contract with you
To comply with a legal obligation
For our legitimate business interests (provided your rights are not overridden)
With your consent (where required)

5. Sharing Your Information

We may share your data with:

Other companies within the Indevor Group of Companies
Service providers acting on our behalf (e.g., IT, billing, and maintenance contractors)
Regulators or statutory bodies, where required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.